GnCenergy provides the following information regarding the collection of personal information from you in accordance with relevant laws and regulations, including the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」 and the 「Personal Information Protection Act」.
Please read the following carefully and decide whether to consent after fully understanding all the contents.
1. Purpose of Collection and Use of Personal Information
GnCenergy collects and uses personal information for product after-sales service requests, service processing, on-site verification, notification of processing results, and follow-up management.
2. Items of Personal Information to be Collected and Used
A. Required Information
- A/S Site Name
- Address
- Writer’s Name
- Contact Number
- Email Address
- Generator S/N (Serial Number)
- Inquiry Details
B. Optional Information
- Generator Capacity
- Engine Model Name
- Attachments (Fault-related materials, photos, etc.)
3. Items Not Collected
We do not collect your Resident Registration Number unless permitted by law. Without your separate consent, we also do not collect driver's license numbers, other unique identification information under the 「Personal Information Protection Act」, or sensitive information under the 「Personal Information Protection Act」, such as ideology, political party affiliation, or health.
4. Retention and Use Period of Personal Information
Personal information is retained and used for 5 years from the date of collection.
We do not use any information provided by you for purposes other than the aforementioned purposes of collection and use or for compliance with relevant laws and regulations. Furthermore, we destroy the relevant information without delay once the retention period has expired or the purpose of collecting and using personal information has been achieved.
However, if relevant laws and regulations require retention for a certain period of time, the information may be retained for the period specified in such laws. In addition, if you request the deletion of your personal information, we will destroy the relevant information without delay unless there is a retention obligation under relevant laws and regulations.
5. Notice on the Right to Refuse Consent
You have the right to refuse consent to the collection and use of personal information according to this notice. However, your refusal to consent to the collection and use of essential information may restrict the processing of inquiries and the use of services.
I have read and understood all of the above and agree to them.
Submit/Cancel
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You can check the details after entering the writer’s name and password set when writing.
Applicant Name / Please enter the applicant's name.
Password / Please enter the password entered when applying for AS.
View / Cancel
AS Processing Details
Status / Completed / In Progress / Received
Answer
View List
Before submitting an inquiry, please check the FAQ first.
Go to FAQs
Submit Inquiry
Inquiry Type
Please enter the writer's name or company/organization name.
Status / Inquiry Type / Company/Organization Name / Writer's Name / Search
Answered / Not Answered
If you leave any questions, the person in charge will reply as soon as possible.
Contact us for purchase/quotation
Inquirer Information
Company Name/Organization Name / Please enter the company or organization name.
Writer’s Name / Please enter the writer's name. Please enter the position. (Optional)
Contact Number / Please enter the phone number. (Numbers only)
Direct Number / Please enter your direct number.
Email / Please enter the email address where you would like to receive a reply.
* The quotation, technical data, etc. will be attached to the reply and sent via email.
Password / Please enter the password to be used when searching the history.
* Passwords shall consist of at least 4 digits and letters.
Project/Site Information
Site Name/Project Name/Example: New Construction of OO Building, OO Factory Expansion
Site Location/Please specify City/Province and even City/County/District
Construction Stage/Planning & Design Stage/Preparing for Order/Under Construction/In Operation (Existing Facilities)/Others
Purchase/Quotation Inquiry
Select Product
Add Product / Delete Product
Generator Type / Please select the generator type.
Generator Model / Please select the generator model.
Generator Capacity / Please enter the capacity of the generator model.
Inquiry Title / Please enter the title.
Details / Please enter the details.
Attachments / Select File
20MB or less / Support for PDF, DWG, JPG, PNG, XLSX, HWP / Up to 5 files can be registered.
Preferred Reply Method
Email / Phone / Email + Phone
Request date for quote reply / Please select the requested reply date.
In accordance with relevant laws and regulations, including the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」 and the 「Personal Information Protection Act」, GnCenergy provides the following information regarding the collection of personal information from you. Please read the following carefully and decide whether to consent after fully understanding all the contents.
1. Purpose of Collection and Use of Personal Information
GnCenergy collects and uses personal information for the purpose of providing quotations related to product and service purchases, conducting consultations, reviewing projects, responding to contract proceedings, and sales activities.
2. Items of Personal Information to be Collected and Used
A. Required Information
- Company Name / Organization Name
- Writer’s Name / Position
- Contact Number
- Email Address
- Password
- Inquiry Details
- Construction Stage
B. Optional Information
- Site Name / Project Name
- Site Location
- Generator Type / Model / Capacity
- Attachments (Fault-related materials, photos, etc.)
3. Items Not Collected
We do not collect your Resident Registration Number unless permitted by law. Without your separate consent, we also do not collect driver's license numbers, other unique identification information under the 「Personal Information Protection Act」, or sensitive information under the 「Personal Information Protection Act」, such as ideology, political party affiliation, or health.
4. Retention and Use Period of Personal Information
Personal information is retained and used for 5 years from the date of collection.
We do not use any information provided by you for purposes other than the aforementioned purposes of collection and use or to comply with relevant laws and regulations. Furthermore, we destroy the relevant information without delay once the retention period has expired or the purpose of collecting and using personal information has been achieved. However, if retention for a certain period is required in accordance with relevant laws and regulations, we may retain the information for the period specified by such laws. In addition, if you request the deletion of your personal information, we will destroy the relevant information without delay unless there is a retention obligation under relevant laws and regulations.
5. Notice on the Right to Refuse Consent
You have the right to refuse consent to the collection and use of personal information according to this notice. However, if you refuse consent to the collection and use of essential information, the processing of inquiries and use of services may be restricted.
I have read and understood all of the above and agree to them.
Technical Inquiry
Technical Inquiry Details
Generator Capacity
In accordance with relevant laws and regulations, including the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」 and the 「Personal Information Protection Act」, GnCenergy provides the following information regarding the collection of personal information from you. Please read the following carefully and decide whether to consent after fully understanding all the contents.
1. Purpose of Collection and Use of Personal Information
GnCenergy collects and uses personal information to respond to technical inquiries regarding products and services, provide technical support, troubleshoot, conduct consultations, and reply with results.
2. Items of Personal Information to be Collected and Used
A. Required Information
- Company Name / Organization Name
- Writer’s Name / Position
- Contact Number
- Email Address
- Password
- Inquiry Details
- Construction Stage
- Generator Type/Capacity
B. Optional Information
- Site Name / Project Name
- Site Location
- Construction Stage
- Attachments (Fault-related materials, photos, etc.)
3. Items Not Collected
We do not collect your Resident Registration Number unless permitted by law. Without your separate consent, we also do not collect driver's license numbers, other unique identification information under the 「Personal Information Protection Act」, or sensitive information under the 「Personal Information Protection Act」, such as ideology, political party affiliation, or health.
4. Retention and Use Period of Personal Information
Personal information is retained and used for 5 years from the date of collection.
We do not use any information provided by you for purposes other than the aforementioned purposes of collection and use or to comply with relevant laws and regulations. Furthermore, we destroy the relevant information without delay once the retention period has expired or the purpose of collecting and using personal information has been achieved. However, if retention for a certain period is required in accordance with relevant laws and regulations, we may retain the information for the period specified by such laws. In addition, if you request the deletion of your personal information, we will destroy the relevant information without delay unless there is a retention obligation under relevant laws and regulations.
5. Notice on the Right to Refuse Consent
You have the right to refuse consent to the collection and use of personal information according to this notice. However, if you refuse consent to the collection and use of essential information, the processing of inquiries and use of services may be restricted.
I have read and understood all of the above and agree to them.
Customer Inquiry_Technical Inquiry
Consumable Replacement Inquiry
Site Location
Consumable Replacement Inquiry Details
Reference Photos
Generator (Right) / Generator (Left) / Air Cleaner (S-Slash N) / Engine Nameplate
In accordance with relevant laws and regulations, including the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」 and the 「Personal Information Protection Act」, GnCenergy provides the following information regarding the collection of personal information from you. Please read the following carefully and decide whether to consent after fully understanding all the contents.
1. Purpose of Collection and Use of Personal Information
GnCenergy collects and uses personal information to receive inquiries regarding consumable replacement, check replacement targets, provide quotes, inform replacement schedules, and conduct consultations.
2. Items of Personal Information to be Collected and Used
A. Required Information
- Company Name / Organization Name
- Writer’s Name / Position
- Contact Number
- Email Address
- Password
- Inquiry Details
- Construction Stage
B. Optional Information
- Site Name / Project Name
- Site Location
- Attachments (Fault-related materials, photos, etc.)
3. Items Not Collected
We do not collect your Resident Registration Number unless permitted by law. Without your separate consent, we also do not collect driver's license numbers, other unique identification information under the 「Personal Information Protection Act」, or sensitive information under the 「Personal Information Protection Act」, such as ideology, political party affiliation, or health.
4. Retention and Use Period of Personal Information
Personal information is retained and used for 5 years from the date of collection.
We do not use any information provided by you for purposes other than the aforementioned purposes of collection and use or to comply with relevant laws and regulations. Furthermore, we destroy the relevant information without delay once the retention period has expired or the purpose of collecting and using personal information has been achieved. However, if retention for a certain period is required in accordance with relevant laws and regulations, we may retain the information for the period specified by such laws. In addition, if you request the deletion of your personal information, we will destroy the relevant information without delay unless there is a retention obligation under relevant laws and regulations.
5. Notice on the Right to Refuse Consent
You have the right to refuse consent to the collection and use of personal information according to this notice. However, if you refuse consent to the collection and use of essential information, the processing of inquiries and use of services may be restricted.
I have read and understood all of the above and agree to them.
Customer Inquiry_Consumable Replacement Inquiry
Other Inquiries
Other Inquiry Details
In accordance with relevant laws and regulations, including the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」 and the 「Personal Information Protection Act」, GnCenergy provides the following information regarding the collection of personal information from you. Please read the following carefully and decide whether to consent after fully understanding all the contents.
1. Purpose of Collection and Use of Personal Information
GnCenergy collects and uses personal information for the purpose of checking and responding to general inquiries, providing relevant information, and handling customer consultations and requests.
2. Items of Personal Information to be Collected and Used
- Company Name / Organization Name
- Writer’s Name / Position
- Contact Number
- Email Address
- Password
- Inquiry Details
- Attachments (Fault-related materials, photos, etc.)
3. Items Not Collected
We do not collect your Resident Registration Number unless permitted by law. Without your separate consent, we also do not collect driver's license numbers, other unique identification information under the 「Personal Information Protection Act」, or sensitive information under the 「Personal Information Protection Act」, such as ideology, political party affiliation, or health.
4. Retention and Use Period of Personal Information
Personal information is retained and used for 5 years from the date of collection.
We do not use any information provided by you for purposes other than the aforementioned purposes of collection and use or to comply with relevant laws and regulations. Furthermore, we destroy the relevant information without delay once the retention period has expired or the purpose of collecting and using personal information has been achieved. However, if retention for a certain period is required in accordance with relevant laws and regulations, we may retain the information for the period specified by such laws. In addition, if you request the deletion of your personal information, we will destroy the relevant information without delay unless there is a retention obligation under relevant laws and regulations.
5. Notice on the Right to Refuse Consent
You have the right to refuse consent to the collection and use of personal information according to this notice. However, if you refuse consent to the collection and use of essential information, the processing of inquiries and use of services may be restricted.
I have read and understood all of the above and agree to them.
Purchase/quotation inquiry you submitted
Technical inquiry you submitted
Consumable replacement inquiry you submitted
Other inquiries you submitted
Customer Inquiry_Details
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[Privacy Policy]
GnCenergy Co., Ltd. complies with the Privacy Policy pursuant to the “Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.”
GnCenergy Co., Ltd. (hereinafter the “Company”) highly values the personal information of customers (hereinafter “Users”) who use the services provided by the Company (hereinafter the “Services”) and is making every effort to protect the Users’ personal information.
The Company complies with all laws and regulations regarding personal information protection, including the 『Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. 』, and further protects users' personal information by establishing and adhering to a separate Privacy Policy.
Furthermore, the Company takes measures to ensure that users can easily access its Privacy Policy at any time by always displaying it on the main page of the Company website. The Company's Privacy Policy is subject to change when relevant laws and notices or internal operating policies are changed. Any changes to the Company's Privacy Policy will be announced through the website.
The Company's Privacy Policy contains the following information:
1. Consent to Collection of Personal Information
The Company has established a process allowing users to select 「Agree」 or 「Cancel」 regarding the contents of the Company's Privacy Policy or Terms of Service concerning the collection of users' personal information. A user's click of the 「Agree」 button is deemed as consent to the collection of personal information.
2. Items and Methods of Personal Information Collection
The Company collects users' personal information to provide services. The following are the items of personal information collected by the Company and the purposes of the collection are as follows:
[Items Collected]
Name, Email
[Collection Method]
Online: Online Inquiry
3. Purpose of Use of Personal Information
The Company collects and uses users' personal information to provide optimal services tailored to users, such as identity verification for service usage and responses to online inquiries. Without the user's prior consent or the provisions of relevant laws and regulations, the Company will not use the information for any purpose other than those disclosed to users in advance, nor will it disclose it externally.
4. Provision and Sharing of Personal Information to Third Parties
Except where the user has consented or as required by the provisions of relevant laws, the Company shall not, under any circumstances, use users' personal information beyond the scope notified in 「Collection and Use of Personal Information」 and 「Purpose of Use of Personal Information」. In cases where a user's personal information is provided or shared, the Company seeks the user's consent after individually notifying them in advance via email or website announcement regarding the recipient or sharing party, the main business, the items of personal information provided or shared, and the purpose of providing or sharing the personal information. However, the following are exceptions.
When necessary for statistical compilation, academic research, or market research, or when providing information to research organizations, survey institutes, etc., processed into a form that prevents the identification of specific individuals.
When there are special provisions in the Protection of Communications Secrets Act, the Framework Act on National Taxes, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Act on Real-Name Financial Transactions and Confidentiality, the Credit Information Use and Protection Act, the Framework Act on Telecommunications, the Telecommunications Business Act, the Local Tax Act, the Consumer Protection Act, the Criminal Procedure Act, etc.
5. Retention and Use Period of Personal Information
The Company retains users' personal information for three years and uses it for services, etc. If the purpose of collection and use, or the retention and use period of the personal information for which consent was obtained, has expired, the information will be destroyed without delay. However, if a user requests the deletion of his/her personal information, the information will be completely erased from the disk in a way that makes it impossible to recover; if printed, it will be shredded using a shredder to ensure it cannot be viewed or used in the future.
Notwithstanding the withdrawal of consent regarding a user's personal information, if retention is required pursuant to the provisions of laws such as the Commercial Act, the Act on the Consumer Protection in Electronic Commerce, etc., and the Framework Act on National Taxes, the user's personal information may be retained for a certain period as follows.
Records on contracts or withdrawal of subscription, etc.: 5 years
Records on payment settlement and supply of goods, etc.: 5 years
Records on consumer complaints or disputes: 3 years
Those other than the Privacy Officer and Manager, or those authorized by them, shall not print personal information registered in the computer system as a document.
6. Privacy Officer and Manager
To protect users' personal information and handle complaints related to personal information, the Company shall appoint a Privacy Officer and Manager as follows:
[Privacy Manager]
Name: Jang Yu-su
Affiliation/Position: Management Division/Senior
Phone Number: 02-2164-7200
Email: ysjang@gncenergy.co.kr
[Privacy Officer]
Name: Lee Jin-ho
Affiliation/Position: Management Division/Chief
Phone Number: 02-2164-7200
Email: hr@gncenergy.co.kr
7. Personal Information by Cookies
The collecting company shall not use ‘cookies’ that store or retrieve information about users from time to time.
8. Access to and Correction of Personal Information
Users may at any time view their personal information, correct errors in their personal information, or request deletion through the personal information management officer or manager. Any user who wants to request an inquiry or correction regarding his/her personal information is requested to contact the Privacy Officer or Manager in writing, by phone, or by email, and we will take immediate action without delay.
9. Withdrawal of Consent for Collection, Use, and Provision of Personal Information
Users may withdraw their consent to the collection, use, and provision of personal information at any time. They may withdraw their consent to the Privacy Officer and Manager in writing, by phone, or via email. Upon receiving contact, the Company’s Privacy Officer and Manager will take necessary measures, such as the destruction of the user’s personal information. The Company will notify users of measures such as withdrawal of consent and destruction of personal information without delay, and will take necessary measures to ensure that the withdrawal of consent for the collection of personal information is easier than the method of collection. The legal representative of a child under the age of 14 has the right to view or modify the child's personal information, and the right to withdraw consent for the collection and use of such information.
10. Personal Information Management
[Technical Measures]
The Company seeks technical measures to ensure that users' personal information is not lost, stolen, leaked, altered, or damaged. Customer personal information is managed using an internal network that is inaccessible and impenetrable from the external network. Important data is thoroughly protected through separate security features by encrypting files and transmitted data or using file locking functions. To prepare for external intrusions like hacking, the Company takes every precaution to ensure internal network security through firewalls and intrusion detection systems on each server, and strengthens security through access control systems. The Company prevents personal information from being compromised by installing antivirus software to constantly check and address the intrusion of malicious programs, such as computer viruses and spyware, into personal information processing systems and information devices used by personal information handlers.
[Administrative Measures]
The Company grants access to users' personal information to the minimum necessary personnel and has established internal procedures for accessing and managing such information, requiring employees to familiarize themselves with and comply with them for the safety of personal information. The duties of personnel handling personal information are thoroughly handed over while maintaining security, and responsibility for personal information incidents upon hiring and after resignation is clearly defined.
11. Consultation and Reporting on Personal Information Infringement
The Company values the opinions of its users, and users have the right to receive sincere responses to their inquiries at any time. Users may report any complaints related to privacy protection arising from their use of the Company's services to the Company's main number or to the person in charge of personal information management.
12. Obligation to Notify Changes of the Protection Policy
Any additions, deletions, or modifications to the current Privacy Policy shall be posted on this page at least 7 days prior to the revision. Significant changes shall be actively announced, such as sending notification emails regarding changes to the Privacy Policy on some services.
[Additional Clauses] (Effective Date)
These Terms and Conditions shall be effective from February 20, 2012.
[Terms and Conditions of Services]
Article 1 (Purpose)
The purpose of these Terms and Conditions is to prescribe the conditions and procedures concerning the use of all services (hereinafter the "Services") provided by GnCenergy Co., Ltd. (hereinafter the "Company").
Article 2 (Effectiveness and Modification of Terms)
These Terms and Conditions shall be effective for all users who want to use the Services.
If necessary, the Company may modify these Terms and Conditions, provided that such modification does not violate relevant laws and regulations, and such modifications will be announced through notices within the Services.
Article 3 (Provision and Modification of Services)
The Company shall make its best efforts to provide continuous and stable services to users and may, if necessary, change the contents of the services after prior notice.
The Company is responsible for any suspension, modification, or discontinuation of the provision of services, and shall be liable for any damages incurred by users resulting therefrom.
Article 4 (Obligations and Responsibilities of Users)
When using the service, users shall comply with all relevant laws and regulations and shall not infringe upon the rights of others.
Users shall manage and protect their accounts and passwords and shall not transfer or lend them to third parties.
Article 5 (Exemption from Liability)
The Company shall not be liable for any suspension of service caused by force majeure, including natural disasters, power outages, service interruptions by key telecommunications carriers.
The Company shall not be liable for the accuracy, reliability, etc., of information provided by the User.
Article 6 (Dispute Resolution)
Any disputes arising in connection with these Terms and Conditions shall be resolved amicably through agreement between the Company and the User.
[Additional Clauses] The above Terms and Conditions shall be effective from January 1, 2024.
